Videos

How to navigate your FreedomPop account

This video was created after FreedomPop updated the way things looked when customers logged into their accounts. Because the UI was unfamiliar an article was written to help guide them. 

The video was created using QuickTime to record my screen, and iMovie to edit the clips. I did a simple voiceover within iMovie and downloaded a royalty free track for background music. 

Downloading Oracle Service Cloud

This video was created as apart of the FreedomPop Customer Service training course, to teach new email support representatives how to download Oracle Service Cloud; the content management software they would be using to read and answer customer emails. 

It describes the necessary OS and web browser they'll need, then proceeds to demonstrate the download process. QuickTime was used to record my screen, and iMovie was used to edit the clips.

FreedomPop Company Overview

This video was created as a part of the FreedomPop Customer Service training course, to introduce new employees to the mission and structure of the company. It introduces agents to the executive staff, the technology that is used and the network providers FreedomPop works with.

I used PowToons to create the visuals and recorded a voiceover in iMovie. A royalty free track was used for background music.